Chhatrapati Shivaji International Airport

GVK

Cargo Development

FAQ's

General Information

On 3rd May, 2006, MUMBAI INTERNATIONAL AIRPORT PVT. LTD. (MIAL) was appointed as an independent custodian of Mumbai. As a custodian, MIAL looks after all teh air cargo terminal handling including exports and imports.
Export activities include acceptance of cargo, weight & volume check, facilitation for customs examination, unitization, documentation and handover of built-up ULD’s to the Ground Handling Agent.
Import activities include receipt of cargo ULD’s from the Ground Handling Agent, breakdown of ULD’s, segregation of cargo, irregularity reporting, binning, facilitation for customs examination and physical delivery.
Export and Import warehouse include storage facilities for all kinds of cargo including special cargo like perishables, dangerous goods, cargo requiring temperature control, valuables, live animals, heavy/odd-sized cargo.
To electronically interact with its trade partners, MIAL has acquired a tailor-made Custodian management system (GALAXY). MIAL has further enhanced the capability of the IT application through introduction of Ground Handling Application (GHA) and GMAX (GVK MIAL AIR Xchange).
With the introduction of the GHA application, MIAL is now capable of exchanging all the IATA C2K messages with the airlines.
GMAX is a unified electronic platform that will strengthen digital interface between the cargo terminal operator and all air cargo stakeholders including customs, customs brokers, airlines, consolidators, break-bulk agents, shippers/consignees and other statutory bodies.

Imports FAQ's

Import storage facilities for General and Special cargo

Working Hours: 9 a.m. to 10 p.m. except Sundays and Customs Holidays.

Working Hours are extendable subject to customs permission.

RMS shipment clearance 24/7

Cold Storage Facilities:

Facility Temperature Range One Time Holding Capacity Annual Handling Capacity
Import Cold Zone +15 to +25 ºC 860 Tons 75000 Tons
Cold Storage +15 to +25 ºC, +2 to +8 ºC, 0 to -10 ºC, 0 to -18ºC, +5 to +16ºC 426 Tons 25000 Tons

Advance arrangements/notifications can be made for perishable consignments on the email ID: coldzone.imp@gvk.com

NOTE: As per the above cold storage capacities all pre-alert shipments shall be accommodated and there is no need of OK TO FORWARD/ space confirmation from MIAL


Storage for Hazardous Goods:

A separate demarcated area is available for the storage of dangerous goods and a dedicated chamber for Radioactive material approved by AERB (Atomic Energy Research Board).

Dangerous Goods Facility  
Imports Capacity (Tons)
  100

Direct Delivery

Working Hours: 24x7 facilities are available for clearance of all direct delivery consignments. human remains, diplomatic mail/goods, publications, newspapers, Life Saving Drugs etc can be cleared 24x7

Q1. How to register on MIAL web portal for online transactions?

A1. Registration on MIAL web portal can be performed using the URL cargo.gvk.com . Approval of the online registration is subject to the following:-
1. Users are requested to fill a valid e-mail ID and phone number(s) in the Registration form.
2. MIAL’s registration office will ascertain the correctness of the details submitted.
3. Users are requested to change the password after the registration is approved.
4. Submission of the hard copies of the documents mentioned on the portal. (Please refer Q 10)

NOTE: - Registration on MIAL’s Custodian website is subject to creation of a PD Account with MIAL.

Registration is taken care by the office of:
Manager-Cargo
CMS Department, MIAL , CSIA
Air Cargo Complex Mumbai-400 099

Q2. Is it mandatory to maintain different PD accounts for Import and Export with MIAL?
A2. No, a common account can be maintained to perform both import and export transactions. The minimum block balance required for a common PD account is Rs 5000 (Rs. Five thousand only).

Q3. How do I Login MIAL Web portal?
A2. Enter the URL cargo.gvk.com type your USER ID and PASSWORD that was created at the time of registration and flag import tab, click submit button.

Q4. How can Airlines issue Delivery Order message?
A4. Airlines should release Delivery Order online once they issue a physical copy of the Delivery Order to the consol agent or consignee. Following are the steps to issue the delivery order message online:-
After login: On the Airline Imports Homepage, enter the details of IGM Number/Year/MAWB and then click on the ‘GO’ button. Application will display the MAWB with relevant details. Click on ‘Issue DO' for the desired airway bill, this action will send an online message to the Custodian (MIAL).

Q5. How can Break Bulk Agents issue Delivery Order message?
A5. Break bulk agents can issue DO for house Air Waybill, only after the Airlines has issued the Delivery Order for Master Air Waybill. Following are the steps to issue the consol delivery order message online:-
On the Imports homepage, click on 'Issue DO' button, fill in the details of IGM Number/Year/MAWB and then click on search button. This will display the relevant House Air Waybills attached to the master. Click on 'Issue DO' for the desired HAWB, this action will send an online message to the Custodian (MIAL).

Q6. How to generate Import Bank Challan on MIAL Web portal?
A6. Online BC can be generated subject to Bill of Entry message received from customs. The mode of payment can be selected either by the bank or the PDA.
Note: -
1. Online bank challan cannot be cancelled through the web portal. CHA has to visit the MIAL counter for cancellation of the bank challan.
2. The bank challan can be processed on the web portal after completion of segregation report, updation of location and BOE.

Q7. What is a charge calculator on web portal?
A7. The Charge calculator enables the user to calculate the consignment charges online based on the delivery date selected. The user can enter an estimated date of delivery based on which the system will display the AWB details (MAWB/ HAWB/ Flt number/ date) and estimated charges would be calculated for warehousing, handling etc.

Q8. What can I see on Import Home page?
A8. Import page will display the status of following events:
  • MAWB No. - Master Air Waybill number
  • HAWB No. - House Air Waybill number for Console shipments
  • DO – Delivery Order issuance by Airline
  • DO (BB) – Delivery Order issuance by Break Bulk agent
  • BOE - Bill of entry number issued by Customs
  • RFE - Request for examination message sent from the Agent to the Custodian
  • FFE – Freight Forwarded for examination sent by the Custodian to Customs
  • OC - Out of charge message sent by Customs to Custodian
  • BC - Terminal charges are paid for the consignment
  • GP - Gate pass generated
  • GD - Goods Delivered

Q9. What is a help desk?
A9. It’s a facility for users in cases of any difficulties faced by them online. Contact numbers are as below:
1. Registration (Mon-Fri from 10am to 6pm): 6685 1361/ 66850324 /6685 1390
2. Operational (24x7): 6685 1337/2682 8431/91672 13667

Q10. What are the documents required for online Registration?
A10. Following are the list of documents required:
1. Print out of Registration Request indicating User ID / Registration ID
2. Request letter from authorized signatory
3. Agents are required to open a Pre-Deposit (PD) Account with the Accounts dept. of Mumbai International Airport Pvt. Ltd.
4. Any of the following documents:
(a) Airlines - Copy of IATA / DGCA Approval
(b) Custom House Agents - Copy of valid CHA License and PAN Copy
(c) IATA Agents - Copy of valid IATA Certificate and PAN Copy
(d) Break Bulk Agents - Copy of Customs Approval
(e) Exporters / Importers - Valid I/E code by DGFT / Customs Authorization document
(f) Other Agencies - Authorization letter on the company letter head for registration duly signed and stamped by the competent authority (Please also bring all originals for verification)

For any other assistance, Please send email to cargo.imports@gvk.com & shiftops.imports@gvk.com


EXPORT FAQ’s

Cold Storage Facilities:

Exports
Facility Temperature Range One Time Holding Capacity Annual Handling Capacity
Perishable Centre +15 to +25 ºC, +2 to +8 ºC, 0 to -10 ºC 160 Tons 50000 Tons
Cold Storage +15 to +25 ºC, +2 to +8 ºC 120 Tons 30000 Tons

We also have a facility of four 40’ Reefer containers, which can accommodate loose perishable cargo. Advance arrangements have to be made for consignments through the email ID cgo.opsexports@gvk.com

Q 1. How to register on MIAL web portal for online transactions?
A 1. Registration on MIAL web portal can be performed using the URL http://cargo.gvk.com . Approval of the online registration is subject to the following:-
1. Users are requested to fill the valid E-mail ID and Phone Number(s) in the Registration form.
2. MIAL’s registration office will ascertain the correctness of the details submitted.
3. Users are requested to change the password after the registration is approved.
4. Submission of the hard copies of the documents mentioned on the portal. (Please refer Q 10)
NOTE:- Registration on MIAL’s Custodian website is subject to creation of a PD Account with MIAL.
Registration is taken care by the office of:
Manager-Cargo
CMS Department, MIAL , CSIA
Air Cargo Complex Mumbai-400 099

Q 2. What are the activities that can be performed through MIAL cargo web portal?
A 2. The following activities can be carried out through the website:
1.Generation of online TC (Terminal Charges)
2. Request for Carting Order to Airlines
3. Cargo Tracking

Q 3. How do I login to the MIAL Web portal?
A 3. Enter the URL http://cargo.gvk.com, type USER ID and PASSWORD created at the time of registration and flag import tab, click submit button.

Q 4. How to create Export Terminal Charges receipt on MIAL Custodian Website?
A 4. Below is the process for export TC creation on MIAL website:- After login, users needs to click 'Add new AWB'
This will display an input screen for details to be filled up.
1. AWB Number (as in Airway Bill Copy)
2. Exporter / Shipper name
3. Airline
4. Destination
5. In case shipment needs to be cleared between 2200 hrs to 1000 hrs and/or on Custom Holidays, the user will have to select the MOT check box.
6. Commodity type from the list of commodities given in the drop down list
8. Number of packages/Gross Weight/Chargeable weight
9. Add additional row if required or click “sum” for total and submit
10. Add shipping bill details received from customs and click on generate TC
11. Select payment mode as PDA and enter the transaction password and click on pay now.

Q 5. When do I enter Shipping Bill Details?
A 5. After submitting AWB details, the user will be navigated to the Shipping Bill information screen. The user will have to enter the necessary Shipping Bill details for EDI and Non-EDI (Manual) shipping bills by selecting the shipping bill type.

Q 6. How do I apply for a Carting Order? (In case of an Offline / Non-scheduled carrier)
A 6. After submitting the AWB details, user can click on the home button. Now click on ‘Carting’. This will redirect to request Carting Order screen for selecting the First Carrier and then click submit. The First Carrier will release the Carting Order for Cargo booked on their respective flights.
For Scheduled Carriers, Carting Order request shall be automatically sent to the respective Airline based on the prefix of AWB, who shall release the same accordingly. The status can be viewed upon refreshing Home page.

Q 7. How do I create a Terminal Charges receipt?
A 7. Export – TC Payment:
On the home page, the user can click on the icon in the TC column against the AWB number. This will navigate the user to the TC receipt screen wherein the user can enter remarks related to the shipment if any. Once the user establishes the correctness of the receipt, he/she needs to input the transaction password and then click on the ‘PAY NOW’ button.

Q 8. How many copies of the Terminal Charges Receipt do I require?
A 8. Users are advised to print 3 copies of the Terminal Charge Receipt.
1. One copy to be submitted at the gate, to the Security, for bringing the cargo into the premises.
2. One copy to be attached to the export documents, which also acts as a receipt for the cargo and documents received by the custodian.
3. One copy for Airline record purposes.

Q 9. How do I cancel a Terminal Charge receipt created online?
A 9. A Terminal Challan receipt created online can only be cancelled at the MIAL counter.

Q 10. Can I later take a reprint of the Terminal Charge receipt which is created online?
A 10. Yes, a Terminal Challan receipt can be reprinted by clicking on ‘Details’ against the desired AWB. This will take you to the ‘Edit consignment details’ page. Click on ‘TC details’ which will give you TC details. Click on ‘View TC’ this will give you the TC receipt page. Click on ‘Print TC’ for a reprint. Reprint of a TC can be done, provided the TC has not expired.

Q 11. What is the validity of Terminal Charge receipt?
A 11. Terminal Charge receipt is valid for the date of generation only i.e., upto midnight.

Q 12. How can I edit shipping Bill details?
A 12. Shipping Bill can be edited by Clicking ‘Details’ on AWB. On the ‘Edit consignment details” page, click on Shipping Bill. The SB details open up for further amendments/ corrections (before payment).

Q 13. How can I edit AWB number?
A 13 AWB number once created cannot be edited. However, AWB details can be edited before the payment of TC.

Q 14. What is CARR (Cargo Arrival)?
A 14. CARR is an EDI message sent by the Custodian to Customs for physical arrival of the Cargo in the Exports shed. One copy of TC receipt is handed over to the Custodian CARR counter adjacent to Customs Gate P.O, after obtaining signature on the Annexure ‘C’ from the Gate P.O.

Q 15. How do I open a PD Account?
A 15. To open a PD Account you are required to submit the following documents:
a. PD Account Form (fill in triplicate)
b. Covering letter in the format given below on your company’s letter head
   I. Name of the Organization
  II. Address
  III. Telephone Number
   Fax
   Email
  IV. CHA License
  V. IATA Registration Number
  VI. Deposit Amount
c. Copy of the CHA license / IATA registration certificate / I/E permit from Reserve Bank.
d. Demand Draft / Bankers Cheque drawn in favour of MIAL Ltd., for a minimum of Rs. 500.

Q 16. How do I view my PD Account reports?
A 16. After logging onto the custodian website, click on 'View Reports icon' which will display a fill up Ledger Report mask with drop down calendar displays. Click on the relevant From and To dates by updating the calendar and submit, to view your reports which can be exported in excel format.

Q 17. What is a help desk?
A 17. It’s a facility for users in cases of any difficulties faced by them online. Contact numbers are as below:
i. Registration (Mon-Fri from 10am to 6pm): 6685 1361/ 66850324 /6685 1390
ii. Operational (24x7): 6685 1382/ 6685 1364 /91672 13623

Q 18. How to end the Login session?
A 18. User can end the login session by clicking on the Logout button on the screen.

Q 19. Which are the airlines handled by MIAL in General Warehouse?
A 19.

Sr. no. Code Airline
1 G9 Air Arabia
2 CA Air China
3 AF Air France
4 3S Aero logic
5 PG Bangkok Airways
6 BA British Airways
7 CX Cathay Pacific Airways
8 DL Delta Airlines
9 LY EL-AL Israel Airlines
10 EK Emirates Sky Cargo
11 EY Etihad Airways
12 ET Ethiopian Airlines
13 FX FedEx
14 GF Gulf Air
15 6E Indigo
16 IR Iran Air
17 IA Iraqi Airways
18 9W Jet Airways
19 KQ Kenya Airways
20 LH Lufthansa cargo
21 MH Malaysian Airlines
22 MP Martin Air
23 WY Oman Air
24 QR Qatar Airways
25 RJ Royal Jordanian
26 SV Saudi Airlines
27 SQ Singapore Airlines
28 UL SriLankan Airlines
29 SG Spice Jet
30 LX Swiss World Cargo
31 TK Turkish Airlines
32 UA United Airlines
33 5X United Parcel Services (UPS)
34 VS Virgin Atlantic Airways