PASSENGER TRAVEL INFORMATION

FAQs

FAQs

About CSIA 

Q. How busy is CSIA Mumbai airport?
A. The expected passenger traffic in FY 16-17 is 45.4 million. CSIA Mumbai is one of the busiest airports in India and South Asia.

Q. Where is CSIA located?
A. CSIA operates domestic airlines - SpiceJet, IndiGo and GoAir from Terminal 1 located at Santacruz (E), Mumbai and the airlines Vistara, AirIndia and Jet Airways from Terminal 2 located at Sahar, Andheri (E), Mumbai. All the international operations are carried out from Terminal 2.

Q. How many cities does CSIA connect to?
A. As of August 2015, over 41 different passenger airlines and 15 different freight airlines operate to 45 international destinations in total. On the domestic front, 8 different passenger airlines and 1 freight airline operate to 47 domestic destinations as a whole. 

Q. How do one apply for a job with CSIA?
A. Interested applicants can check for current vacancies at http://csia.in/careers/current-vacancies.aspx  or send their application directly to careers@gvk.com

Arrivals

Q. What are the standard procedures that need to be completed on arrival in Mumbai?
A. International passengers - Upon arrival, a clearance from immigrations and customs is a must for all the passengers travelling internationally. There are seperate check points for both immigrations and customs.
All passengers of foreign nationality arriving in Mumbai will need to fill in the arrival card and present the same with a valid passport & visa at the immigration counter. It is mandatory that the passport has a validity of at least 6 months.
All Indian nationals arriving in Mumbai will need to clear immigrations by presenting the valid travel documents i.e. passport and visa.
Post clearance from immigrations and customs all the passengers may collect their respective baggage/s from the baggage hall and proceed towards the arrival exit.
Domestic passengers - On arrival domestic passengers may collect their baggage/s from the baggage hall and proceed towards the arrival exit

Q. Who all require a visa to enter India?
A. All foreign nationals entering India need a valid visa.

Q. Passengers from which countries can apply for VISA ON Arrival in Mumbai?
A. Tourist Visa On Arrival (TVOA) is available to nationals from Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cape Verde, Cayman Island, Chile, China, China- SAR Hongkong, China- SAR Macau, Colombia, Comoros, Cook Islands, Costa Rica, Cote d'lvoire, Croatia, Cuba, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, El Salvador, Eritrea, Estonia, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guyana, Haiti, Honduras, Hungary, Iceland, Indonesia, Ireland, Israel, Jamaica, Japan, Jordan, Kenya, Kiribati, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Malta, Marshall Islands, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Netherlands, New Zealand, Nicaragua, Niue Island, Norway, Oman, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Republic of Korea, Republic of Macedonia, Romania, Russia, Saint Christopher and Nevis, Saint Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Tonga, Trinidad & Tobago, Turks & Caicos Island, Tuvalu, UAE, Ukraine, United Kingdom, Uruguay, USA, Vanuatu, Vatican City-Holy See, Venezuela, Vietnam., Zambia, Zimbabwe.
For further details please visit - indianvisaonline.gov.in/visa/

Q. What are the different duty free allowances for the passengers arriving via international flights in Mumbai?
A. All passengers arriving into India are eligible for duty free allowances. The rules for the allowance may vary according to the passenger's duration of stay abroad, resident country and age.
For more details, please visit - mumbaicustoms3.gov.in

Q. What is the liquor duty free allowance for passengers arriving via international flights in Mumbai?
A. All passengers entering India are eligible for duty free liquor allowance. One can purchase up to 2 litres of wine or alcoholic beverages. For more details, please visit - mumbaicustoms3.gov.in/htmldocs/indian.htm

Q. What needs to be declared to the customs? How does one do it?
A. "Passengers carrying any goods beyond the permissible limits will need to proceed towards the Red Channel and declare the goods to Customs.
Passengers with no goods to be declared, may proceed towards the Green Channel.
For more details, please visit - www.customsmumbaiairport.gov.in/forms/Content.aspx?LinkID=59

Q. What goods fall under the 'Dangerous' category?
A. "Articles or substances which are capable of posing a significant risk to health, safety, property or the environment are considered to be in the Dangerous goods category.
For more details, please visit - ( www.csia.in/pdf/Provision_for_Dangerous_Goods.pdf")
Q. What are the protocols for carrying currency that one needs to adhere to while traveling internationally to/from Mumbai?
A. "Passengers carrying foreign currency beyond value of USD 5000 or equivalent (in cash) or foreign exchange including currency of a total value of USD 10,000 or equivalent will need to declare this information to Customs.
For more details, please visit - www.customsmumbaiairport.gov.in/forms/Content.aspx?LinkID=74"

Q. Where can one meet their guests post arrival in Mumbai?
A. One can meet their guests arriving from international destinations in Mumbai at the Meeters and Greeters area located at arrivals on level 2 at T2. Guest arriving in Mumbai from domestic destinations can be met at the arrivals exit at T1.

Q. Where can one book a cab / rent-a-car after arrival?
A. "International passengers can book a pre- paid cab / rent-a-car from the transportation section located on level 1 at T2 post arrival.
Passengers arriving via domestic flights can book a pre- paid cab / rent-a-car on their way to arrival exit at T1.
For more details, please visit - www.csia.in/passenger/transportation.aspx"

Q. On arival where can one make a hotel reservation from?
International passengers can book a hotel stay on arrival by visiting the hotel reservation desk located on level 1 at T2. Passengers arriving via domestic flights can book a hotel from the reservation counters on their way to arrival exit at T1.

Q. Where are the Money changer/Foreign Exchange counters located?
A. "Terminal 2 - Money changer/Foreign Exchange counters are situated at departures (level 4), arrival (level 2) and Ground Transportation Lobby (level 1) at Terminal 2.
Terminal 1 - At Terminal 1, the counters are situated at the arrival and departure halls.
For more details please visit - www.csia.in/passenger/forex.aspx"
 

Commercial Services

Q. Where are the ATM's located?
A. "At CSIA, ATMs are available at both Terminal 1 and Terminal 2.
For more details please visit - www.csia.in/atcsia/forex.aspx" "At CSIA, ATMs are available at both Domestic (1A,1,1C) and International terminal (T2).
For list of ATM's and their locations please visit - www.csia.in/atcsia/banks-atms.aspx"

Q. What are the prohibited/restricted items for a hand/check-in baggage?
A. For detailed list of prohibited items, please visit - www.csia.in/pdf/prohibited_item_list.pdf

Q. Is there a left luggage facility (cloak room) available at CSIA? For how long can one leave their baggage at this facility?
A. "The left luggage facility (cloak room) is available at Terminal 1 and Terminal (T2) at the arrival hall. Passengers may leave their luggage at these facilities for a period of maximum 90 days.
For more information please visit - www.csia.in/atcsia/left-luggage.aspx"

Q. What are the meet and assist services available at CSIA for passengers?
A. "Pranaam GVK Guest Services for the passengers at CSIA provides complete assistance through the airport and airline processes.
For more details please visit - www.csia.in/atcsia/pranaam.aspx or pranaam.csia.in/services/index.jsp "

Q. What Spa services are available at CSIA?
A. "CSIA has Spas to help the passengers replenish and rejuvenate from their travel fatigue. For the list of Spa's available at CSIA, please visit - www.csia.in/shopanddine/spa.aspx "

Q. Is there a day/transit hotel facility avaiable at CSIA?
A. Yes, there is. Nestled within the airport at Level 1 of Terminal 2 is the transit hotel & lounge – Niranta. From lavish rooms to high speed WiFi, flight information display system, separate work area and sumptuous meal options, the Niranta Airport Transit Hotel offers it all.
Get more details, here: http://csia.in/passenger/niranta.aspx

Q. Where can I purchase an International SIM card from inside the airport?
A. For passengers travelling via Terminal T2 to international destinations international SIM cards can be purchased from the Uniconnect counters located at departure level (level 4) and opposite boarding gate 69.

Q. Where can one obtain approvals for photography and filming at CSIA?
A. "Media or non media organizations can contact CSIA Commercials Team for any photography and filming approvals.
For contact details please visit - www.csia.in/mediacentre/mediacontatcs.aspx "
 

Facilities and Services

Q. Where can one request for an Infant stroller?
A. "We recommend and request that you carry your personal infant stroller as they are subject to availability and offered on first cum first serve basis.
For any assistance, you may contact our Information Desks.
To locate the Information Desk, please visit - www.csia.in/atcsia/information-desk.aspx "

Q. Where are the Baby Care Rooms located at CSIA?
A. "Baby Care Rooms are located at Terminal 1) and Terminal T2.
For details please visit - www.csia.in/atcsia/child-care-facility.aspx "

Q. Does CSIA have a prayer room?
A. Prayer rooms are available at CSIA's International Terminal (T2) at level 4 & 3

Q. How can I connect to Wi-Fi at the airport? Is it free?
A. The entire airport is wi-fi enabled. Passengers can access the Wi-Fi after a brief registration process. For details on policies, costs and queries regarding any other assistance, you may contact the Information Desk. To locate the Information Desk, please visit - www.csia.in/atcsia/information-desk.aspx

Q. Does CSIA a have a slumber zone?
Currently, there are no defined slumber zones at CSIA. However, there are comfortable seatings near the boarding gates.

Q. Where is the smoking zone located at CSIA?
A. "There are designated smoking areas at both Domestic and International terminals.
For information on the locations, please visit - www.csia.in/atcsia/smoking-zones.aspx"

Q. Is the airport equipped with sevices catering to passengers who have special needs?
A. "The airport is equipped to cater to all kinds of passengers. There are ramps, user-friendly lifts and special toilets for passengers with special needs. Passengers requiring a wheelchair with assistance may inform the concerned airline at the time of reservations. For any other assistance, passengers may contact our Information Desks.
To locate the Information Desk, please visit - www.csia.in/atcsia/information-desk.aspx"

Q. Does CSIA have any shower facilities at the terminals?
A. Currently, CSIA does not have any such facility.

Q. Does CSIA have any porter services?
A. Currently, CSIA does not have any such facility but CSIA provides Pranaam Guest Services which is a paid service and would look after your comfort at the airport.

Q. Where is the Medical Room located at CSIA?
A. The medical room at International Terminal (T2) is located near check-in island L at the departure level 4 and arrival corridor of the South West Pier at Level 2. The medical room at Domestic Terminal 1 is located in departure area next to check-in counter 1.

Q. Where is the Pharmacy located at CSIA?
A. "Apollo Pharmacy at International Terminal operates from the Medical Room behind check-in island M at the departure level 4.
Apollo Pharmacy at Domestic Terminal is located in the departure area, Terminal 1 before the security check points."

Q. Post check-in, what benefits do the passengers travelling first class get at CSIA?
A. International passengers travelling first class can proceed towards dedicated security and immigrations through dedicated first class lanes post check-in at T2."

Q. Does CSIA have a cargo warehousing facility ? What are the charges?
A. "CSIA does offer warehousing facility.
For more details please visit - csia.in/Cargo/cargo-tariff.aspx"
 

Departures

Q. Does CSIA offer an early check in facility?
A. Currently, CSIA does not have any such facility.

Q. What is the check-in baggage allowance?
A. As per the standard guidelines, passengers are permitted to carry 15 Kgs & 30 Kgs baggage when they travel to domestic & international sectors respectively. The check-in baggage allowance may vary for different airlines. Hence, it is recommended that the passengers consult the concerned airline for more details.

Q. What is the hand baggage allowance?
A. As per the standard guidelines, passengers are permitted to carry along one baggage not exceeding 7 Kgs in the cabin with them. However, the cabin baggage allowance may vary for different airlines. Hence, it is recommended that the passengers consult the concerned airline for more details.

Q. How early can I check in for my flight?
A. The check-in time starts at least three hours before the departure time for any International flight and two hours prior for any Domestic flight. The check-in commencement time may vary by airline.Hence, it is recommended that the passengers consult the concerned airline for more details.

Q. Are pets allowed in public areas of CSIA?
A. Pets are not permitted in the public areas of the airport. Exceptions to thisinclude Dogs in the service of statutory authorities, Guide Dogs accompanying persons with sight disability and animals which are to travel on, or unloaded from, an aircraft.

Q. What are the immigration requirements for a passenger of Indian and Foreign nationality?
A. "Clearance from the immigration checkpoints is a must for all the passengers.
All passengers of foreign nationality need to produce valid travel documents i.e. passport and visa.
All Indian nationals have to complete an Embarkation Card and present valid travel documents i.e. passport and visa (if applicable) before proceeding for immigration clearance. It is mandatory that the passport has a validity of at least 6 months."

Q. What are the applicable restrictions for Liquids, Aerosols and Gels (LAGs)?
A. To protect travellers from the threat of liquid explosives, there are rules for taking liquids, aerosols and gels on flights. (I) Liquid, aerosol or gel products must be in containers of 100 millilitres or less. (2) The containers must be carried in one transparent, re-sealable plastic bag. Only one bag is allowed for each passenger. (3) Containers larger than 100 millilitres, even if only partially-filled, will not be allowed through the security screening point.

Q. What is the process for obtaining export certificate for precious jewellery(Jewellery, Gem stones, etc.)?
A. "Passengers travelling with precious jewellery from Mumbai need to submit a certificate to Customs while departing from Mumbai. This certificate needs can be obtained minimum 1 day in advance of your date of travel. The certificate will be issued by PCCCC - Precious Cargo Customs Clearance Centre, which is located at Bharat Diamond Bourse, G Block, Bandra Kurla Complex, Bandra (East), Mumbai 400051. Contact No: 02226754000.
For more details please visit - www.customsmumbaiairport.gov.in/forms/Content.aspx?LinkID=40"
 

Transit

Q. What are the transfer/transit processes for the passengers arriving from an international flight and connecting to a domestic flight?
A. On arrival, passengers are first expected to clear Immigrations and Customs. Post the same they can proceed towards the baggage claim area.After collecting their luggage, transiting passengers should proceed towards the re-check counters located post customs towards the arrival hall (take a left turn).Post checking in, passengers will be guided towards the Transit Holding Area. In case the domestic flight is within the International Terminal, passengers may take the elevator which will take them to the departure hall located at level 4. In this, if the passenger is having an IndiGo, Go Air or SpiceJet flight, they need to be addressed with information such as going to Terminal 1 to catch the connecting flights. Air India & Jet Airways can checkin from the same terminal itself & Vistara for operations from Terminal 2.

Q. What are the transfer/transit processes for the passengers arriving from a domestic flight and connecting to an international flight?
A. Post collecting their luggage on arrival, transiting passengers should proceed towards the inter-terminal coach area and avail the complimentary shuttle to International Terminal 2 (T2).

Q. Can a passenger exit the terminal while transiting?
A. "To exit the terminal while in transit, passengers would need a valid transit visa.
For more details,please visit - indianvisaonline.gov.in/visa/"

Q. If a transiting passenger has kept his/her medication in the check-in baggage, is there a way to retrieve it?
A. Transiting passengers are recommended to keep their medication as well as other essentials in the hand baggage with appropriate doctors prescriptions.
 

Lost and Found

Q. How do passengers get to know about the recovery of their lost/left behind belongings in the aircraft or at the airport?
A. "In case passengers have lost/left behind any articles in the aircraft, they may contact the concerned airline. For more details please visit - www.csia.in/flightinformation/domestic-airlines.aspx
In case passengers have lost/left behind any articles at the airport, they may contact the Lost and Found Desk.
For more details please visit - www.csia.in/atcsia/lost-luggage.aspx"

Q. Whom should the lost items be handedover to, in case they are found by a passenger?
A. For safety reasons passengers are advised not to handle any unclaimed bag / items left inside an aircraft / airport directly.
In any such case, passengers are requested you to immediately contact the airline staff on duty or the Terminal Manager.
 

Pranaam GVK Guest Services

Q. How does one identify your Pranaam Officer?
A. Our Pranaam Officer will be holding an I PAD placard with your name as mentioned by you at the time of reservation

Q. What all facilities are there available in the Pranaam lounge?
A. For details on the facilities available at Pranaam Lounge, please visit - pranaam.csia.in/services/lounge.jsp

Q. Does the Pranaam lounge provide shower facility?
A. We do not have any shower facility in Pranaam Lounge

Q. Does Pranaam lounge have a smoking area?
A. There are dedicated smoking rooms available across the terminals. Our Pranaam Officer will guide the guests to the nearest smoking room.

Q. Are the guests assisted with Hotel Reservation / Car Rentals?
A. The Pranaam Officers guide the guests to the Hotel Reservation / Car Rental Counters on arrival.

Q. How does one cancel the booked service? Are there any cancellation charges applicable?
A. "Guests may cancel their reservations online. For details please visit our Terms & Conditions section on - pranaam.csia.in/services/terms.jsp "

Q. Is there a Pranaam Lounge for arriving passengers?
A. Yes, There is a waiting lounge in the arrival area where guests can wait until the check-in baggage arrives on the carousel.
This facility will be available to guests availing of Pranaam Platinum Services.

Q. Does availing Pranaam also helps a wheelchair / baby stroller?
A. Wheelchairs and baby strollers can be provided to the guests on prior request. As these are subject to availability, kindly communicate your requirement at the time of booking

Q. Can these services be booked for children?
A. Yes, Pranaam Services can be booked for children. However, children aged up to 12 years have to be accompanied by an adult.

Q. Is the booking transferable?
A. The booking for Pranaam Services is not transferable.