The Information desk at Chhatrapati Shivaji International Airport is dedicated to provide round the clock assistance (24 X 7) on all airline or airport information viz, locating the check in counter, navigation through the airport, usage of e-ticketing kiosk, wi-fi, information on Mumbai etc.
Our Passenger Service Executives are well equipped with the information and will be located at all passenger touch points to render the required assistance. In case you are unable to locate our Passenger Service Executives, please contact our 24 X 7 Helpline Service on 6685 1010.
Departures (behind the check-in islands D & L) at level 4.
Departures (at the retail area) at level 4.
Arrivals (close to the domestic transfer security check area) at level 2.
Meeters & Greeters at level 1.
Departures (before security frisking area) at level 2.
Arrivals (before exit gates) at ground level.
Arrivals (near the domestic to international courtesy coach boarding point) at ground level.
Arrivals (to the left side after entering the terminal) at ground level.
Arrival Plaza (opposite the arrival exit) at ground level.