Misplaced / lost your baggage or belongings at the Terminal? Don't worry!

All unclaimed goods are safely stored with the Lost & Found Department, after duly recording the contents, description, date of deposition and the depositor’s signature.

Lost & found articles are returned to passengers after verifying the product description and bonafides (including, but not restricted to original passport, flight ticket, boarding pass, driving license, PAN card, etc).

Unclaimed items are disposed off after 90 days from the date they are found. Eatables and other perishable items are disposed off within 48 hours.

Baggage handling and delivery at CSIA is the responsibility of the airlines, from the point of check-in to the point of collection. If anything is left on an aircraft or an airline bus, the respective airline should be contacted immediately.

The operating window to claim items left behind at any terminal, is between 9:30 am to 5:30 pm, except Sunday.

If your visit is not within the operating window timings, you can email us at to intimate the department 12 hrs in advance, so that the lost items can be kept at the counter.

For Lost & Found collection, please visit:
Domestic Terminal
Left Luggage Kiosk,
Arrival Hall T1B,
Domestic Airport,
Santacruz, Mumbai

For Lost & Found collection, please visit:
International Terminal
Lost & Found, L1,
Ground Transport Lobby (East) Intl. Airport,
Mumbai International Airport
Andheri(E) Mumbai

Passengers can also contact MIAL Terminal Operations team on the following numbers: