In order to inculcate the service culture and assist passengers proactively at the airport all new interns are provided with an induction on Customer Care and familiarization of the terminal building. In addition, regular briefings are given to all interns.

Our front-line employees are a very important link in the airport value chain and are the face of CSIA. All efforts are directed towards understanding our customer's needs and seeing things from the customer's perspective. We are committed to understand and CARE for all our customers while working towards attaining our vision to help CSIA become one of the world's best airports that consistently delight customers and be the pride of Mumbai.

Based on passenger feedback and on job audits, the efforts of interns are appreciated to motivate them to continue providing assistance to passengers.